Leadership Skills – Schedule

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Managing Difficult Conversations | Workshop (VDC)

06/11/2019 @ 9:00 am - 12:00 pm AEDT

220$
VDC Workshop - Professional Development - Leadership Skills - Managing Difficult Conversations

Description

We can choose to evade difficult conversations. They seem too hard, and we don’t know what to say or how to say it. The problem is that the problems remain unresolved. Sometimes we initiate difficult conversations and wish we knew how to handle them better. Here’s the upside: there are well tested strategies we can learn to employ which flip difficult conversations into constructive conversations.

This workshop is an opportunity to learn how to secure productive outcomes from conflict with practical tips and techniques for better conversations. Difficult conversations might remain difficult, but the workshop gives you the know-how to manage them with understanding, skill, poise and confidence. Bring along your own experiences and challenges and we’ll work together to create strategies to move forward with those difficult conversations.

Learning Outcomes

  • Practical tips and techniques that lead to better conversations
  • Increased confidence to recognise, structure and manage challenging conversations
  • Ability to ask any subject related questions with instant access to different perspectives and a range of solutions
  • Workbook to guide participants through the training, take notes and reflect on their learnings at a later stage

Audience

  • Intermediate (build on your existing knowledge)
  • Supervisors
  • Managers
  • Team leaders
  • Trainers and assessors

Topics Covered

  • Recognising and managing difficult behaviours early
  • Understanding conflict and the importance of a win/win approach
  • Dealing with high emotions during crucial conversations
  • Developing skills and confidence to have constructive conversations
  • Structuring conversations and gaining confidence to turn dysfunctional situations into productive outcomes

Activities

  • Utilising real workplace challenges for discussions in a group learning environment
  • Exercises to encourage reflection on own behaviours and those of others, and implication they have in conversations
  • Interactive activities to discuss participants’ challenges and identify strategies to overcome them

Details

Date:
06/11/2019
Time:
9:00 am - 12:00 pm AEDT
Cost:
220$
Event Category:
Event Tags:
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Website:
https://www.ivvy.com.au/event/W19048

Venue

VET Development Centre
Level 8 379 Collins Street
Melbourne, VIC 3000 Australia
+ Google Map
Phone:
1300 917 150

Qualifications - Martin Probst

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