Connect with ease: simple networking habits to grow your reach and impact

Connect with ease: simple networking habits to grow your reach and impact How to build rapport, grow your visibility and create opportunities. I still remember one of the first networking meetings I went to after starting my facilitation journey. I walked into the...

Client communication tips for workshop facilitators

Client communication tips for workshop facilitators Simple strategies to keep organisers and participants happy and bookings rolling in. Clear communication is the thread that ties every successful engagement together. Yet in the rush of scheduling venues and...

From Nodding Heads to Speaking Up: Encouraging Honesty in the Workplace

From Nodding Heads to Speaking Up: Encouraging Honesty in the Workplace [3 min read] How to foster a culture of open communication. As a leader in our organisation, you are undoubtedly interested in improving your team’s performance. But have you ever stopped to...

Wheel of Life: a sure-fire way for leaders to achieve vital balance at work and in life

Wheel of Life: a sure-fire way for leaders to achieve vital balance at work and in life [3 min read] How to use this leadership tool to put energy, focus and effort where it’s needed most.   Balance. It’s such a soothing, peaceful word. And it’s an absolute...

The value of values: what we can learn from Oprah Winfrey

The value of values: what we can learn from Oprah Winfrey [3 min read] A leader’s guide to living life by design, not by default​.   Too often, people set goals or go on a mission, guided by a sense of duty and obligation, yet without excitement or passion. They...

The Five Features of Five Star Customer Service

The Five Features of Five Star Customer Service [4 min read] ​How to manage and exceed client expectations. It is a known fact that 68% of customers stop doing business with a company because of poor customer service, yet 95% of dissatisfied customers would continue...

Building rapport with anyone: 5 hacks that work

Building rapport with anyone: 5 hacks that work [7 min read] How to connect with others to improve relationships and communication. The foundation of human connection and effective communication is without a doubt trust, which allows us to successfully navigate the...

How to take charge of your emotional and mental fitness

How to take charge of your emotional and mental fitness [5 min read] Achieve emotional self-mastery to succeed with fulfilment and positively influence self and others. Now, more than ever, we are in desperate need of sound Emotional Intelligence to get us safely...

How to build strong business relationships by speaking the other person’s language

How to build strong business relationships by speaking the other person’s language [3 min read] The ultimate tool to establish rapport and communicate effectively. People are usually more receptive to people like themselves. Building rapport is something you can tap...