3 reasons you’re less persuasive than you think

​3 reasons you’re less persuasive than you think The surprising link between curiosity, trust and persuasion. Think back to your school days. For years, success was measured by our ability to produce the right answer. The teacher asked a question, and the...

The 3 mistakes that undermine leadership confidence

The 3 mistakes that undermine leadership confidence How to be assertive and create healthy boundaries. A leader I worked with recently shared a frustration that many leaders quietly carry. “I feel like I’m constantly putting out fires. Everyone comes to me...

Stop treating everyone the same: 3 DISC lessons for great leaders

Stop treating everyone the same: 3 DISC lessons for great leaders How to better connect, communicate and lead. You’ve probably said it before: “I treat everyone the same.” It sounds fair. Consistent. Even respectful. But here’s what often happens next: One team member...

Connect with ease: simple networking habits to grow your reach and impact

Connect with ease: simple networking habits to grow your reach and impact How to build rapport, grow your visibility and create opportunities. I still remember one of the first networking meetings I went to after starting my facilitation journey. I walked into the...

Client communication tips for workshop facilitators

Client communication tips for workshop facilitators Simple strategies to keep organisers and participants happy and bookings rolling in. Clear communication is the thread that ties every successful engagement together. Yet in the rush of scheduling venues and...

From Nodding Heads to Speaking Up: Encouraging Honesty in the Workplace

From Nodding Heads to Speaking Up: Encouraging Honesty in the Workplace [3 min read] How to foster a culture of open communication. As a leader in our organisation, you are undoubtedly interested in improving your team’s performance. But have you ever stopped to...

Wheel of Life: a sure-fire way for leaders to achieve vital balance at work and in life

Wheel of Life: a sure-fire way for leaders to achieve vital balance at work and in life [3 min read] How to use this leadership tool to put energy, focus and effort where it’s needed most.   Balance. It’s such a soothing, peaceful word. And it’s an absolute...

The value of values: what we can learn from Oprah Winfrey

The value of values: what we can learn from Oprah Winfrey [3 min read] A leader’s guide to living life by design, not by default​.   Too often, people set goals or go on a mission, guided by a sense of duty and obligation, yet without excitement or passion. They...

The Five Features of Five Star Customer Service

The Five Features of Five Star Customer Service [4 min read] ​How to manage and exceed client expectations. It is a known fact that 68% of customers stop doing business with a company because of poor customer service, yet 95% of dissatisfied customers would continue...